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Most setup questions are answered in the documentation.
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How to get a faster answer
The difference between a one-reply resolution and a four-message thread is almost always the detail in the first message. Where it applies, include:
- The channel and, if it's about one video, its link.
- The tracked link involved, or the lead or booking that looks wrong.
- What you expected and what you saw — "this booking should be on video X but shows as Direct / unknown" is instantly actionable.
- For an integration: which tool, and whether its status on the Integrations page shows a recent delivery.
- When it happened, roughly. Attribution questions are usually answered by finding the exact delivery.
Never send us a password or an API key
We will never ask for one, and we don't need one to investigate. If you have already sent a credential anywhere, rotate it.
Answers to the common ones
- Clicks but no leads? Troubleshooting — usually tags being dropped between the click and the form.
- Everything shows as Direct / unknown? Reading the numbers explains the buckets and what puts a conversion in each.
- Connecting GoHighLevel? The GoHighLevel guide covers install, permissions and attribution setup.
- View counts don't match YouTube Studio? Expected — Syncing & automation explains why.
- Want your data deleted? Send the request below; we action it and confirm in writing.
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Your message and email address are stored as a support request and emailed to the VidWorth support inbox, so it can be tracked until it is answered. Nothing from this form is added to a marketing list or shared with anyone else. The full detail is in the Privacy Policy.