VidWorth

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Get help

Setup, integrations, attribution that looks wrong, or anything else about VidWorth. Send it below — your request is logged and confirmed by email the moment it lands, and we come back to you on it.

Confirmed instantly

An automatic receipt reaches your inbox as soon as you send, with a reference to quote.

Docs first

Most setup questions are answered in the documentation.

Or just email

support@vidworth.co

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PNG, JPEG, GIF, WebP or PDF, up to 4 MB in total. A screenshot of what you're seeing answers more questions than a paragraph describing it.

A confirmation lands in your inbox straight away, with a reference to quote.

How to get a faster answer

The difference between a one-reply resolution and a four-message thread is almost always the detail in the first message. Where it applies, include:

  • The channel and, if it's about one video, its link.
  • The tracked link involved, or the lead or booking that looks wrong.
  • What you expected and what you saw — "this booking should be on video X but shows as Direct / unknown" is instantly actionable.
  • For an integration: which tool, and whether its status on the Integrations page shows a recent delivery.
  • When it happened, roughly. Attribution questions are usually answered by finding the exact delivery.
  • A screenshot. The form takes up to four, and one picture of the number that looks wrong settles more than a paragraph describing it. Replying to the confirmation email with images attached works too — they land on the same request.

Never send us a password or an API key

We will never ask for one, and we don't need one to investigate. If you have already sent a credential anywhere, rotate it. That applies to screenshots too — crop out anything that isn't the problem.

Answers to the common ones

  • Clicks but no leads? Troubleshooting — usually tags being dropped between the click and the form.
  • Everything shows as Direct / unknown? Reading the numbers explains the buckets and what puts a conversion in each.
  • Connecting GoHighLevel? The GoHighLevel guide covers install, permissions and attribution setup.
  • View counts don't match YouTube Studio? Expected — Syncing & automation explains why.
  • Want your data deleted? Send the request below; we action it and confirm in writing.

What happens to what you send

Your message and email address are stored as a support request and emailed to the VidWorth support inbox, so it can be tracked until it is answered. Nothing from this form is added to a marketing list or shared with anyone else. The full detail is in the Privacy Policy.

    Support · VidWorth